LLM workflows that give operations room to breathe
From ticket triage to finance approvals – I build AI copilots that deliver measurable relief. They launch with guardrails, telemetry, and change enablement so teams trust them from day one.
- Role-based access, prompt hardening, and redaction policies
- Feedback loops and human-in-the-loop review where needed
- Clear rollback scenarios and monitoring dashboards
- ServiceNow, Jira, Microsoft 365, SAP, Salesforce integrations
- Document ingestion pipelines with vector stores and caching
- Automated status updates, comments, and escalations
- Playbooks, SOPs, and FAQ material in German and English
- Workshops for managers, power users, and support teams
- KPIs that show impact (time saved, accuracy, CSAT)
AI Ops copilot for BMW retail
27% faster ticket handling, knowledge surfaced in seconds.
- Retrieval-augmented answers sourced from dealer documentation
- Jira Service Management integration with structured responses
- Guardrails, audit trail, and Slack feedback channel
Financial approvals automation
Process time reduced from days to hours with full compliance.
- Document parsing, sanctions checks, and case summaries for analysts
- Integration with SAP and CarFin core banking system
- Change enablement programme for 200+ users across DACH
Target the right processes, success metrics, and guardrails together with operations and IT.
Deploy a scoped pilot with telemetry, iterate with a focused user group, and validate business impact.
Harden integrations, document runbooks, train teams, and transition into regular operations with clear ownership.
Ready to build your next copilot?
Tell me about the process you want to automate. I will map out feasibility, data requirements, and an implementation timeline within 48 hours.